Legal notice

Terms & Conditions

Last Updated: May 2026

Welcome to Furrora. These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General Information

Throughout the site, the terms “we”, “us”, and “our” refer to Furrora.

Furrora operates as an online ecommerce store offering pet-related products to customers in Australia, New Zealand, and internationally.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian

  • You will use this website only for lawful purposes

  • You will not use our products or services for fraudulent or unauthorized activities

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information & Availability

We make every effort to display product descriptions, images, pricing, and availability as accurately as possible.

However:

  • Product colors may vary depending on device displays

  • Product packaging may differ from images shown

  • Availability may change without notice

  • Certain products may be discontinued at any time

We reserve the right to limit product quantities, cancel orders, or refuse service at our discretion.

4. Pricing & Payments

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to:

  • Change prices at any time without notice

  • Correct pricing errors or inaccuracies

  • Cancel orders affected by pricing or system errors

Payments are processed securely through trusted third-party payment providers.

Furrora does not store or have direct access to your full payment information.

5. Order Acceptance & Cancellation

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel orders at our discretion

  • Limit quantities purchased per customer

  • Cancel suspected fraudulent transactions

  • Cancel orders affected by supplier stock issues or technical errors

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or shipping stages, cancellation may no longer be possible.

6. Shipping & Delivery

Shipping and delivery estimates are provided for informational purposes only and are not guaranteed.

Furrora is not liable for delays caused by:

  • Courier services

  • Customs processing

  • Weather conditions

  • Supplier disruptions

  • Incorrect customer information

  • International shipping delays

Customers are responsible for providing accurate shipping information.

For more details, please review our Shipping Policy.

7. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Return & Refund Policy.

We reserve the right to deny refund or return requests that:

  • Violate our policy terms

  • Show evidence of product misuse

  • Involve used or damaged returned products

  • Lack sufficient proof of purchase

For hygiene and safety reasons, certain pet-related products may not be eligible for return.

8. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Branding

  • Graphics

  • Images

  • Product descriptions

  • Website design

  • Text content

is the property of Furrora or its content suppliers and is protected by applicable intellectual property laws.

No part of this website may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Furrora shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website

  • Delayed shipments

  • Product misuse

  • Temporary website interruptions

  • Third-party service failures

  • Unauthorized account access

Our maximum liability for any claim relating to a purchase shall not exceed the amount paid for the product.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

10. Product Use & Pet Safety Disclaimer

Customers are responsible for ensuring products are suitable for their pets.

Furrora is not responsible for:

  • Injuries resulting from improper product use

  • Allergic reactions

  • Pet behavior while using products

  • Damage caused by pets

Pets should always be supervised when using toys, accessories, or other pet products.

If your pet has specific medical or behavioral conditions, please consult a qualified veterinarian before use.

11. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Use of third-party services is at your own risk.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

13. Australian & New Zealand Consumer Rights

Nothing in these Terms & Conditions excludes or limits any rights or remedies available under:

  • Australian Consumer Law (ACL)

  • New Zealand Consumer Guarantees Act (CGA)

  • Other applicable consumer protection laws

Consumers may be entitled to certain guarantees regarding faulty or misrepresented goods.

14. International Customers

Customers purchasing from outside Australia or New Zealand are responsible for complying with their local laws, customs regulations, taxes, and import requirements.

Furrora is not responsible for customs delays, duties, taxes, or import restrictions imposed by international authorities.

15. Fraud Prevention

We reserve the right to:

  • Refuse suspicious transactions

  • Request identity verification

  • Cancel high-risk orders

  • Report fraudulent activity to relevant authorities or payment providers

Fraudulent chargebacks or abusive behavior may result in permanent restrictions from future purchases.

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in Australia.

Any disputes arising from the use of this website shall be subject to the applicable jurisdiction of Australian courts where permitted by law.

17. Contact Information

For questions regarding these Terms & Conditions, please contact:

Furrora Support
Email: support@furrora.store

We aim to respond within 24–48 business hours.

18. Policy Updates

Furrora reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page and become effective immediately upon publication.